Shipping Policy

Order Processing and Dispatch

Every order for the Comfort Neck Brace is prepared and dispatched within 24–48 hours (business days) of purchase. Orders placed on weekends or public holidays are processed on the next business day. As soon as your parcel leaves our facility, we'll send you a confirmation email with your tracking details.

Free Shipping

Shipping is completely free on every order at Own Your Wellness. There are no minimum spend requirements and no hidden handling fees — the price you see at checkout is the price you pay.

Estimated Delivery Times

Delivery times are estimates and begin once your order has been dispatched, not from the moment of purchase. As a general guide:

  • Mainland Spain (Peninsula): approximately 2–5 business days.
  • Balearic Islands, Canary Islands, Ceuta and Melilla: approximately 4–8 business days.
  • Rest of Europe and other international destinations: approximately 5–12 business days.

These windows are estimates provided by our carriers and are not guaranteed. Actual delivery may vary depending on your location and the carrier's workload.

Order Tracking

As soon as your order ships, we'll send a tracking number to the email address you provided at checkout. You can use it to follow your parcel's journey at any time. If you haven't received your tracking email within a few days of ordering, please check your spam folder or contact us at hola@ownyourwellness.store.

Address Accuracy

Please double-check your shipping address before completing your order. We're unable to reroute a parcel once it has been dispatched, and orders returned to us due to an incorrect or incomplete address may be delayed. If you spot a mistake, contact us as quickly as possible at hola@ownyourwellness.store and we'll do our best to help before your order leaves our facility.

Delays and Force Majeure

We work hard to dispatch every order on time, but delivery itself is handled by third-party carriers. Occasionally, factors beyond our control — such as extreme weather, carrier disruptions, customs inspections, peak-season volume or other events of force majeure — may affect delivery times. We appreciate your patience should any of these situations arise, and we're always here to help you track down your order.

Shipping Destinations

We ship across Spain, our primary market, as well as to a range of international destinations. If you're unsure whether we deliver to your location, please reach out to us at hola@ownyourwellness.store before placing your order.

Customs and Import Duties (International Orders)

For orders shipped outside the European Union, your parcel may be subject to customs charges, import duties or local taxes set by the destination country. These fees are determined by local authorities, fall outside our control, and are the responsibility of the recipient. We recommend checking your country's import rules before placing an order.

Contact Us

Have a question about your shipment? Our team is happy to help. Email us at hola@ownyourwellness.store and we'll get back to you as soon as possible.